Refund and Returns Policy

Mega Salt Refund and Returns Policy

Effective Date: [Insert Date]

At Mega Salt, we are committed to providing premium magnesium wellness products that deliver real results. Your satisfaction is our priority, which is why we have designed a straightforward and transparent Refund and Returns Policy.

1. Eligibility for Returns

We accept returns of unused, unopened, and original-condition products within 30 days of purchase. To be eligible for a return:

  • The product must be in its original packaging.
  • It must not show signs of use, damage, or tampering.
  • You must provide a valid proof of purchase (invoice or order number).

Note: Due to the nature of personal care products, opened creams, sprays, or oils cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items

Some items cannot be returned, including:

  • Opened or partially used creams, sprays, or mists.
  • Gift cards, downloadable products, or personalized items.

3. Requesting a Return

To initiate a return, please contact our Customer Support Team at:

Provide your order number, product name, and reason for return. Our team will guide you through the return process.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the money will be credited back to your original payment method.

Important: Shipping costs are non-refundable unless the return is due to a Mega Salt error (e.g., wrong product sent, defective item).

5. Exchanges

We currently do not offer direct exchanges, but you are welcome to return your item for a refund and place a new order.

6. Defective or Damaged Products

If your product arrives defective or damaged, please contact us within 48 hours of delivery. We will provide a replacement or full refund, including shipping costs.

7. Shipping Returns

  • Customers are responsible for shipping costs for returning items unless the return is due to a Mega Salt error.
  • We recommend using a trackable shipping service; Mega Salt is not responsible for lost or damaged return parcels.

8. Consumer Rights

This policy does not affect your statutory consumer rights under Australian Consumer Law. For more information, visit the Australian Competition and Consumer Commission (ACCC).

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